Support
FAQ
Quick answers to the most common questions about MC Sales Training—programs, delivery, who it’s for, and what to do next.
Start here
Getting Started
What is MC Sales Training?
MC Sales Training is practical dealership training built around three things: word tracks, a follow-up system, and daily accountability. We focus on the moments that decide the deal—first contact, discovery, transitions, objections, and next steps.
Who is this for?
It’s built for dealerships that want consistent execution across:
- Sales: floor, phone, and internet conversions
- BDC: contact → appointment → show
- Leadership: coaching structure, scoreboards, accountability
What makes MC Sales Training different?
Most training leans too far “old school” or too far “new school.” Our edge is combining both:
- Old-school fundamentals (real conversations, control, clarity, ethics)
- Modern execution (speed-to-lead, sequencing, CRM discipline, follow-up)
That blend creates a system your whole team can run—not just your top 1–2 performers.
Is your approach “high pressure”?
No. We train ethical leverage—language and process that builds trust, keeps control, and makes the next step clear without manipulating the customer.
What’s the best first step if I’m new here?
Start with the free tools, then book a short fit call if you want help choosing a path:
We already have a process—will you replace it?
Usually, no. We typically tighten what you already have: make the language cleaner, the next steps clearer, and the follow-up consistent. If something is missing, we plug the gap with a simple sequence your team can repeat.
Choosing a path
Programs & Pricing
How do I choose the right program?
The fastest way is to start with what’s currently “leaking” the most:
- Low contact / low appointments: speed + follow-up sequence
- Appointments but low shows: confirmation language + pre‑frame
- Shows but low closes: discovery, transitions, and next steps
- Inconsistent team output: daily non‑negotiables + manager coaching rhythm
You can review options here: Program Pricing.
Is pricing per person or per dealership?
It depends on the program and what you’re trying to solve. Some options are designed for individuals; others scale better for teams and dealerships. If you’re unsure, book a quick call and we’ll point you to the simplest fit.
Do you offer custom training for teams or leadership?
Yes. If you need help building consistency across a team—or installing a coaching rhythm for managers— take a look at Private Advisory.
What if we need help but don’t know exactly what’s broken?
That’s common. A short fit call is the easiest way to identify: where the breakdown is happening (contact, appointment, show, close, follow-up), and what “one fix” will produce the fastest win.
Making it stick
Execution & Accountability
What do you mean by “daily accountability”?
Training fails when people “like it” but don’t run it. Daily accountability means there’s a simple standard (non‑negotiables) and a scoreboard, so the team knows what “done” looks like and leaders can coach consistently.
How much time does this take each day?
It depends on the program, but the goal is always the same: simple, repeatable reps that fit the reality of a dealership day. We’d rather you run a smaller system consistently than a bigger system “sometimes.”
Do you provide word tracks and rebuttals?
Yes—language for the real moments: first contact, discovery, price questions, “I’m just looking,” “I need to talk to my spouse,” “I’m not ready,” and follow-up that gets responses.
Does this work for both Sales and BDC?
Yes. The language and sequencing are built to support:
- BDC: convert leads into appointments and shows
- Sales: convert shows into closes without pressure
The handoff improves when both departments run the same playbook.
What’s the fastest “quick win” most teams can implement?
Speed + sequence. Tighten first response, run a consistent 7‑day follow-up cadence, and upgrade “next step” language so every conversation ends with a clear commitment.
Self-paced
Courses On Demand
What are “Courses On Demand”?
Courses On Demand are self-paced trainings that let you sharpen specific skills: language, transitions, follow-up, objections, and process.
Browse here: Courses On Demand
Should I do courses or a structured program?
If you want to improve a skill, courses are great. If you want consistent production across time (and across a team), structured programs + accountability tend to be the better fit.
Can managers use the courses to coach their team?
Yes—especially if you pair the course with a simple scoreboard and daily non‑negotiables. That’s what turns “training” into “execution.”
Hands-on support
Private Advisory
What is Private Advisory?
Private Advisory is for people who want more direct help installing a system: individuals, teams, and leadership—depending on where you need support.
Explore options: Private Advisory
Who should consider advisory?
- Managers who want a tighter coaching rhythm and real accountability
- BDC leaders trying to raise contact/appointment/show rates
- Sales leaders who want consistent execution beyond “rockstar” reps
- Individuals who want a faster path with clearer standards
Do you help with leadership and culture?
Yes—culture improves when standards are clear and coaching is consistent. The goal is simple: fewer “random” days and more predictable production.
Important clarity
Policies & Expectations
Do you guarantee results or income?
No. We don’t guarantee income, sales volume, or specific outcomes. Training provides structure, language, and accountability—but results depend on execution, market conditions, inventory, lead flow, and leadership follow-through.
Is this “one-size-fits-all”?
The system is repeatable, but it’s not rigid. We keep the core language and sequence consistent while adapting to your store’s workflow, staffing, and lead sources.
How do we get help if we still have questions?
If you didn’t find your answer here, reach out and we’ll point you in the right direction: Contact.
Still stuck?
Get a simple plan for the next 7 days.
If you tell us where the breakdown is (contact, appointments, shows, closes, follow-up), we’ll recommend the smallest fix that produces the fastest win.
No pressure. Just clarity on what to run next.